The AI chat that knows
when to call a human
On your website, it answers visitors' questions about services, shipping or products. When it doesn't know the answer, or the visitor asks for a person, it hands the chat to live support.
Store assistant
AI assistant
Hi! I'm the Demo Store assistant. Ask me about shipping, returns or anything else on our website.
Try asking
Demo: a chat in the corner of a website. The store, answers and support are made up.
Try it: click the questions in the chat. The demo is on an online store, but it works the same on any website.
How it works
The chat always starts with the AI. A person joins only when it's needed.
The AI answers from your website
If the answer is on your website, it replies right away and shows where it found it. If it isn't sure, or it's a complaint or something similar, it doesn't guess.
When will my order arrive?
Orders placed before 2 pm ship the same day. The parcel usually arrives within two business days.
Source on the site/shipping-and-payment
A person takes over the chat
Someone from support gets the chat along with the whole conversation, so the customer doesn't repeat anything. The same happens when they ask for a person themselves.
My T-shirt arrived damaged.
Hi, this is Tereza. I can see your T-shirt arrived damaged. Could you send me your order number, please?
The conversation is made up: the store, the answers and Tereza from support don't exist.
What the assistant does
- When it hands the chat to a person
- In two cases: the customer asks for live support themselves, or the AI decides it can't answer reliably or that it's something sensitive, like a complaint.
- Customers don't repeat themselves
- The person from support sees what the customer wrote to the AI and picks up in the same chat where it left off.
- On any website
- It works anywhere people keep asking the same things: company websites, service businesses, documentation and online stores.
- We set it up
- We install and configure the chat on your website. You don't have to write any code.
Who it's for
Any website where visitors ask questions. An online store is just one type.
Online stores
Shipping, returns, sizes, stock.
- When will it arrive?
- Do you have this in another size?
- How do I return an item?
Companies and services
What you offer, what it costs and how to order.
- What's included in the price?
- How does ordering work?
- Do you work with small businesses?
Other websites
Guides, documentation, contact details. The answer is on the site, the visitor just can't find it.
- Where are your billing details?
- How do I cancel my subscription?
- Where is the setup guide?
Examples of questions the assistant answers.
Book a demo
Tell us what website you run and what your visitors ask most often. We'll show you how the chat would look on your site, then agree on the next steps and the price together.
Nikola Crhák
nikola@nccore.cz